The contracted transfer and storage service is defined as the transfer or hauling from the stipulated collection address to our storage centers (using one or more modes of transport) of furniture, merchandise or packages (hereinafter, merchandise).

The Company has several storage centers located in different locations, so the destination of the merchandise and its storage will depend on the availability of storage rooms suitable for it in one or the other center (this will not imply a difference in the cost to assume by the client). Likewise, the service includes the subsequent transfer or hauling from our storage centers to the delivery address that is determined at the moment in which the client indicates and always within the time limits of the duration of the contract. The service shall be understood to have been completed at the time of delivery of the merchandise under the contract at the delivery address, under the agreed conditions.

The contracted services will consist of those referenced in the first general condition, as well as all those that conform to the category of service agreed with the client and that will be specified in the particular conditions of this contract if they exist.

The company will carry out the transfer of the furniture from the customer's home to the storage place, as well as the transport of these to the delivery address. Successive supplementary trips will be paid by the Client, who will pay the expenses that arise in this regard (from €9).

The location of the merchandise will be the decision of the company. Depending on logistics availability, possible relocations of merchandise between the different storage bases may arise.

It is not possible for the client to access the storage place individually, only our staff have access and they will be the ones who, upon request, will deliver the required merchandise to the initial collection address or another.

At the request of the Transporter, the Client must inform The Company of the relevant circumstances for the correct execution of the activities of which the contracted service consists, as well as the conditions of access to the premises or housing for the personnel and vehicles (car parks, height of the house, corridors, stairs, elevators, possibility of using elevators, other works in progress in the respective premises, etc.). In the event that the building does not have an elevator and it is necessary for the operators to go up/down the stairs or steps to carry out the service, the company will charge a supplement that will depend on the volume of themerchandise to be transported and the floor where they are carried out. the work given the added difficulty of said circumstance.

4.1

The company does not have the capacity/permits to carry out work with ropes by window, crane or platform, so in the event that the circumstances of the collection or delivery require these services, the client must be responsible for their account.

In the event that it is necessary for the operators to go up and down stairs or steps, BOX2BOX will charge a supplement that will depend on the volume of the merchandise to be transported and the floor where the merchandise is located. The supplement is €5 (VAT included) for each m2 of merchandise transported multiplied by each floor raised or lowered.

It is considered that in order to load and/or unload the vehicles, they must be able to be located at the door of the collection and delivery places, or at a maximum distance of no more than 50 meters on foot, but if for any reason (narrowness of the street or avenues, limited and prohibited parking, etc.), the aforementioned placement of the vehicle is not achieved and this implies an increase in labor or the use of additional means of transport (vans or other even lighter elements ), the expenses that these complementary services will cause would be borne by the client (minimum €50).

Rates according to origin and destination: same location. If there is a supplement in the collection service, it will be applied in the same way in the delivery service.

Rates according to origin and destination: collection point and destination point do not coincide. When the locations of origin and destination are different from each other and if any of them is outside the service area of ​ each city where the merchandise is stored (Madrid, Barcelona, ​ Valencia, Malaga or Seville), the shipping service will have an increase in the cost of 0.90 euros per additional kilometer traveled (taking the center of the city where the service is carried out as the reference of origin). All this with the exception of those locations that are contemplated within the service area that you can consult on our website.

Other supplements:

• Disassembly and assembly: €60/hour
• Parking supplement: €50 min (except restricted or pedestrian areas)
• Additional trip supplement: Min. €100 (independent of contract)
• Clean point: Min. €35 (increase depending on volume)
• Box sale: €3/unit
• Box packaging: €7/unit
• Sale of box-wardrobe: €8/unit
• Box-cupboard packaging: €12/unit
• Stairs supplement: €5 per m2/floor
• Mileage supplement: €0.90/km (round trip)

The Carrier undertakes to carry out the transfer and storage of the merchandise listed in the inventory that both parties sign, at the price and terms agreed in the particular conditions, increasing, where appropriate, with the expenses referred to in the FOURTH condition.

Any administrative formalities necessary to carry out the move will be borne by the Client. The payment of all kinds of fees, customs duties and other taxes, certificates of origin or transfer of residence, consular expenses, transshipments, etc., necessary for the execution of the move, are not included in the contract price and will come to increase this. The Carrier is obliged to document these expenses to the Client.

Unless otherwise agreed, payment for the service will be made as follows:

• A reservation of our services is made by paying a variable signal of minimum €30 (depending on the contracted service) with a credit/debit card (a link is sent to the client via email to enter the card details through a security verification system).
• Once the collection has been carried out, the client is charged for the services provided (collection transport, supplements and first monthly payment), making a charge on the informed card, discounting the signal already paid.
• Subsequent monthly installments are charged in advance in the same way, by card charge. Payment will be made for each month that the storage center is used, the rate applicable to the contracted service, with the charge being made in the account after 30 or 31 days (as the case may be). The termination of the contract for the provision of service will be made 15 days in advance before the payment of the next monthly payment.
• The storage service will be renewed automatically and successively at the expiration of each month, semester or year, as appropriate, unless the CLIENT cancels the renewal of the storage service 15 days before its expiration (for monthly Fees) or up to the month before its semi-annual/annual due date (for semi-annual and annual Installments).

The COMPANY reserves the right to increase the cost of the monthly payment and/or transportation once the first 6 months of the contract have passed and with a maximum percentage of 15% unilaterally. This increase is justified by the internal costs that may vary during the course of the contract. This modification will not exceed a frequency of twice a year.

Finally, when the delivery is made, the amount corresponding to the delivery costs and the supplements will be paid by means of a charge on the informed credit or debit card. The Company will deliver to the Client a receipt for the amounts received, and once the move is complete, it will issue an invoice, in the terms provided in R.D. 1496/2003, which approves the Regulation regulating billing obligations, and modifies the Value Added Tax Regulation.

The minimum duration of the contract will be 3 months from the day of collection of the Client's belongings. The storage service will be renewed automatically and successively at the expiration of each month or year, as appropriate, unless the CLIENT cancels the renewal of the storage service 15 days before its expiration.

For 6 or 12 month contracts with month-to-month payment, the CLIENT may opt for a discount on the monthly payment under the commitment to remain for a period of 6 or 12 months. If the CUSTOMER does not comply with this commitment, he/she must pay the remaining monthly payments until completing the minimum agreed period, over which the discount was applied.

Once the first stay commitment has ended, the contract will be automatically renewed for the same period initially agreed upon. However, in this renewal, the CLIENT has the option to terminate the contract before the end of the new full period. If you decide to terminate early, you must refund the discount enjoyed on the monthly payments that have elapsed in the following period.

The CLIENT must keep the payment information updated, if the card expires BOX2BOX will send the CLIENT a notification to inform them of this and the CLIENT must contact BOX2BOX to arrange the correction of the problem.

In the event of non-payment or return of the direct debit bill for a monthly payment, a surcharge of 15% will be applied to the agreed rate for each month in which the incident occurred. In order to resolve the non-payment, the company will transfer the customer's data to a collection agency. If the client does not regularize this situation within a maximum period of 2 months following the payment request by the Company, this contract will be automatically terminated and the goods stored in our facilities will be understood as "abandoning", all under the protection of article 460 of the Civil Code and understanding that this conduct and act of the client translates his desire to stop exercising the de facto power he had over the goods, therefore these being suitable for occupation by BOX2BOX S.L. The Company will dispose of the assets as it sees fit without any limitations other than those established by Law.

The Client declares under his responsibility that the goods, packages or furniture that are the object of the transfer and storage are general merchandise, legal tender, in the same way he declares that they are not flammable, explosive or perishable food products. It also declares that it is aware of the content of the packages, merchandise or furniture stored and that it bears full responsibility for them.

When the Client provides us with goods packed in a closed box/bag/backpack/suitcase or similar and the Transport Company does not know its content, it will not be responsible for lost or damaged contents.

We recommend not transporting and storing televisions or other electronic objects with the same characteristics without their original box. The transport and handling of these articles entails certain risks that cannot be avoided if the packaging used is not that of the article. If the CUSTOMER decides to include the television / electronic objects in the inventory without providing the original box thereof, the COMPANY is not responsible for possible damages caused in transport or storage.

The customer is responsible for protecting the merchandise adequately and that the packaging used is correct, responding for that which is inadequate, defective or misused, whether it has caused damage or harm to the merchandise, handling equipment or means of transport, whether to any other goods or persons. BOX2BOX S.L makes available to the client our own packaging service whose rate will be from 10 euros (at the rate of space in square meters). In the event that the client does not opt ​ for one or the other packaging system, the merchandise will not be covered by our insurance.

The Transport Company undertakes to prepare an inventory of the furniture and belongings object of the move, delivering a copy stamped and signed by the person responsible for the company, to the Client. Prior to collection, the Client will make a detailed declaration of the objects that may have a particular value, being obligatory to warn about those whose unit value exceeds the amount of 500 euros. In addition, the storage and transport of those goods of an artistic, historical or collectible nature is prohibited.

Likewise, when in the opinion of the Transport Company there is the possibility of deterioration of the goods that are the object of the move, either because they are in poor condition or because they must be subjected to manipulations that may involve danger, this circumstance will be clearly expressed in the inventory, with the waiver, where appropriate, of responsibility by the Transport Company.

The Transport Company undertakes to insure the goods transported and reflected in the inventory for a total value of 3,000 euros maximum. Likewise, a maximum value of €500 per object/furniture/piece is applied. If the merchandise, which was to be moved, stored and/or handled, had a total value greater than 3,000 euros, the Client will have the option of providing private insurance that covers the excess value of the same. The Transport Company will inform the CUSTOMER of the name of the insurance company with which the insurance has been taken out and the policy number.

Once the move has been completed, the Client must sign the Carrier a copy of the inventory, in order to give his/her agreement on the receipt of all the furniture, belongings and boxes that were the object of the move. Once the Client receives the merchandise and, with it, the provision of the service comes to an end (totally or partially, where appropriate), the Client will have a period of 48 hours to Claim from the Transport Company any damage to furniture, merchandise or packages that you have been able to verify. After this period, no claim will be accepted.

If the CUSTOMER requests the collection of his belongings directly at the premises, with a carrier other than the COMPANY, he must inform the person responsible for transportation of the obligation to check for possible damage before loading. Once everything has left the warehouse, the COMPANY is not responsible for future claims, understanding that they may arise from transportation other than the COMPANY.

The cancellation or postponement of the furniture and belongings transfer service by indication of the Client with a notice of less than 72 hours will give rise to compensation in favor of the Transport Company of anamount of €90 (VAT INCLUDED) if it is the collection initial of the client's belongings. For other transport services, said compensation is set at the equivalent of the cost of travel and logistical resources that have been made available to complete the necessary travel. If the notification occurs more than 72 working hours before the agreed date for the start of the move, there will be no compensation for either party.

The performance of the service will be agreed in a time slot indicated by the Company. The Client must be available at home in said time range, otherwise, a penalty of €20 will be applied after the first 20 minutes of waiting. After 50 minutes, the penalty will be €50. In the event that The Carrier is waiting and the customer does not answer the phone, the charge of €90 will be made and the immediate cancellation of the collection.

After contracting the service, the Client may cancel and withdraw from said contract within a maximum period of 14 business days, with or without justified cause, without any type of penalty, as long as the Service has not been performed. If the cancellation of the service occurs within the 72 hours prior to the date on which the collection of the merchandise has been scheduled, BOX2BOX will be entitled to receive the cost of travel, as well as those expenses incurred for the execution. of the scheduled transfer, and of which the Client will have been previously informed.

To exercise the right of withdrawal, you must notify us by email hola@box2boxstorage.com of the decision to withdraw from the contract by means of an unequivocal statement.

You must attach a file to the email that includes the following information:

Any notice or other communication that one party must make to the other under or in relation to this contract will be made in writing by any means that proves both its content and its receipt by the indicated recipient. Any notification made in this way will take effect from the date of its receipt.

For the resolution of any controversy that arises between the parties in relation to the interpretation and application of this contract, or any of the stipulations, the Courts and Tribunals of Madrid will be competent.