The contracted transfer and storage service is defined as the transfer or transport from the collection address to our storage centers (using one or more means of transport) of furniture, goods or packaging (hereinafter referred to as merchandise).

The Company has several storage centers located in different locations, so the destination of the goods and their storage will depend on the availability of adequate storage space in one or another center (this will not make any difference in the cost to be borne by the customer). Likewise, the service includes the subsequent transfer or transport from our storage centers to the delivery address to be determined at the time indicated by the customer and always within the term of the contract. The service will be considered completed when the goods covered by the contract are delivered to the delivery address, under the agreed conditions.

The contracted services will be those referred to in the previous clause, as well as all those that fall into the category of services agreed with the Customer and that will be specified in the particular conditions of this contract.

The company will carry out the transfer of the furniture from the customer's home to the storage place, as well as the transport of these to the delivery address. Successive supplementary trips will be paid by the Client, who will pay the expenses that arise in this regard (from €9).

The location of the goods will be decided by the company. Depending on logistical availability, it may be possible to relocate goods between different storage locations.

It is not possible for the customer to access the storage location individually, only our staff has access and, upon request, will deliver the requested goods to the initial collection address or elsewhere.

At the request of the Carrier, the Customer must inform The Company of the relevant circumstances for the correct execution of the activities that make up the contracted service, as well as the conditions of access to the site or housing for staff and vehicles (parking spaces, height of housing, corridors, stairs, freight elevators, possibility of using elevators, other works in progress in the respective installations, etc.). If the building does not have an elevator and it is necessary for the service to be carried out by operators to go up/down stairs or steps, the Company will charge a supplement, which will depend on the volume of goods to be transported and the floor where the work is carried out, given the added difficulty due to this circumstance.

4.1

The company does not have the capacity/authorizations to carry out work with rope from a window, crane or platform, so in the event that the circumstances of collection or delivery require these services, the customer will be responsible for them at their own expense.

In case it is necessary for operators to go up and down stairs or steps, BOX2BOX will charge a supplement that will depend on the volume of goods to be transported and the floor on which the goods are located. The supplement is 5 euros (VAT included) for each m2 of transported goods multiplied by each floor ascended or descended.

It is considered that, in order to load and/or unload vehicles, they must be able to be located at the door of the collection and delivery point, or at a maximum distance not exceeding 50 meters on foot, but if, for whatever reason (streets or narrow avenues, limited and prohibited parking, etc.), it is not possible to reach the above distance. ), said positioning of the vehicle could not be achieved and this would imply an increase in manpower or the use of additional means of transport (vans or other even lighter elements), the costs incurred for these additional services would be borne by the customer (minimum 50 euros).

Rates according to origin and destination: same location. If there is a supplement in the collection service, it will be applied in the same way in the delivery service.

Rates according to origin and destination:

• Same location. If there is a supplement for the collection service, it will be applied in the same way as for the delivery service.
• Pickup point and destination point do not match. When the origin and destination locations are different from each other and if any of them is outside the service area of ​ each city where the goods are stored (Lisbon, Porto), the travel service will have an increase in the cost of 0.90 euros per additional kilometer traveled (taking the center of the city where the service is carried out as the point of origin). All this with the exception of the locations that are included in the service area that can be consulted on our website.

Other supplements:

• General dismantling: 60€/hour
• Parking supplement: minimum €50 (with the exception of unreachable areas, in which case the amount may be higher)
• Additional travel supplement: minimum €100 (independent of the contract)
• Recycling: €35/m²
• Sale of gearbox: 3€/unit
• Packing of moving boxes: 7€/unit
• Stair supplement: 5€/m²/floor
• Kilometer supplement: €0.90/km (round trip)

The Carrier undertakes to carry out the removal and storage of the goods included in the inventory signed by both parties, at the price and under the terms agreed in the specific conditions, plus, if applicable, the costs referred to in condition FOURTH.

Customer will be responsible for any administrative formalities necessary to carry out the removal. The payment of all types of taxes, customs duties and other taxes, certificates of origin or transfer of residence, consular expenses, transfers, etc., necessary for the execution of the move, are not included in the contract price and will increase it . The Carrier is obliged to provide documentary proof of these expenses to the Customer.

Unless otherwise agreed, payment for the service must be made as follows:

• A reservation for our services is made by paying a variable deposit of 5 euros-50 euros (depending on the contracted service) with a credit/debit card (via email a link is sent to the customer to enter the details of the card through a security verification system).
• Once the goods have been collected, the remaining services provided are debited (charge transport, supplements and first monthly payment) and the informed card is debited, deducting the deposit already paid.
• Subsequent monthly payments are charged in advance in the same way, per card. Payment will be made for each month of use of the storage center at the rate applicable to the contracted service, the rate being made after 30 or 31 days (depending on the case). The termination of the service contract must be done 15 days before the payment of the next monthly payment.
• TThe storage service will be renewed automatically and successively at the end of each month, semester or year, as the case may be, unless the CUSTOMER cancels the renewal of the storage service 15 days before its term (for monthly installments) or until the month prior to your half-yearly/annual term (for half-yearly and annual installments).

The COMPANY reserves the right to increase the cost of the monthly payment and/or transportation once the first 6 months of the contract have passed and with a maximum percentage of 15% unilaterally. This increase is justified by the internal costs that may vary during the course of the contract. This modification will not exceed a frequency of twice a year.

Finally, when delivery is made, the credit or debit card provided will be charged for delivery costs and surcharges. The Company will provide the Client with a receipt for the amounts received, and once the removal is complete, issue an invoice.

The minimum duration of the contract is 3 months from the date of collection of the CLIENT's belongings. The storage service will be renewed automatically and successively at the end of each month or year, as the case may be, unless the CUSTOMER cancels the renewal of the storage service 15 days before its term.

For 6 or 12 month contracts with month-to-month payment, the CLIENT may opt for a discount on the monthly payment under the commitment to remain for a period of 6 or 12 months. If the CUSTOMER does not comply with this commitment, he/she must pay the remaining monthly payments until completing the minimum agreed period, over which the discount was applied.

Once the first stay commitment has ended, the contract will be automatically renewed for the same period initially agreed upon. However, in this renewal, the CLIENT has the option to terminate the contract before the end of the new full period. If you decide to terminate early, you must refund the discount enjoyed on the monthly payments that have elapsed in the following period.

The CUSTOMER must keep the payment information up to date, if the card expires BOX2BOX will send the CUSTOMER a notification to inform him and the CUSTOMER must contact BOX2BOX so that the problem is corrected.

In case of non-payment or return of a monthly direct debit invoice, a surcharge of 15% will be applied to the agreed rate for each month in which the incident occurs. In order to resolve non-payment, the company will transfer the customer's data to a collections agency. If the customer does not rectify this situation within a maximum period of 2 months after the Company's request for payment, this contract will be automatically terminated and the goods stored in our facilities will be considered as "abandoned", all of this under the protection of article 1267 of the Code Civil and on the understanding that this conduct and action on the part of the customer implies that he no longer wishes to exercise the de facto power he had over the goods, which are therefore suitable for occupation by STUFF2BOX S. L. The Company will dispose of the goods in accordance with the terms of the contract and the conditions of the contract. The Company must dispose of the assets as it sees fit, without other limitations than those established by law.

The Customer declares under its responsibility that the goods, packaging or furniture that are the object of the transfer and storage are general goods, legal tender, and also declares that they are not flammable products, explosives or perishable foods. He also declares that he is aware of the content of the packages, goods or furniture stored and that he is fully responsible for them.

If the Customer provides us with goods packaged in a closed box/bag/backpack/suitcase or similar and the Carrier is not aware of the contents, the Carrier will not be liable for lost or damaged contents.

The customer is responsible for the adequate protection of the goods and that the packaging used is correct, being responsible for what is inappropriate, defective or misused, which causes damage or damage to the goods, or to the handling equipment or means of transport, or to any other property or persons. STUFF2BOX S.L. will provide the customer with their own packaging service, the price of which will be a minimum of 10 euros (withbased on space in meters). If the customer does not opt ​ for one or another packaging system, the merchandise will not be covered by our insurance.

We recommend not transporting and storing TVs and/or electronic objects with the same characteristics without their original box. The transport and handling of these articles has several risks and cannot be avoided if the packaging used is not the same as the article. If the CUSTOMER decides to include the TV/electronic objects in the inventory without providing their original box. The COMPANY will not be responsible if any damage occurs during transport or storage.

The Transport Company undertakes to draw up an inventory of the furniture and belongings that are the object of removal, delivering a copy, stamped and signed by the person responsible for the company, to the Customer. Before collection, the Customer must make a detailed declaration of the objects that may have a certain value, being mandatory to notify those whose unit value exceeds the amount of 500 euros. In addition, the storage and transport of goods of an artistic, historical or collectible nature is prohibited. Goods such as TVs must be stored in their original box and packaging. If you do not have it, the team protects the TV as much as possible but the Company will not be responsible for possible damages.

Likewise, when, in the Company's opinion, there is a possibility that the goods to be transported could be damaged, either because they are in poor condition or because they are subjected to manipulations that may involve danger, this circumstance must be clearly indicated in the inventory. , with the Company disclaiming any liability where applicable.

The Company undertakes to insure the goods to be transported listed in the inventory for a maximum total value of 2,500 euros, in addition, the maximum value applied to a single object/furniture/piece is 500€, informing the Customer of the name of the transport company insurance with which the insurance was contracted and the policy number. The insurance is contracted with the company AGEAS, with the following policy: 0084.10.202558. Coverage includes burglary or theft, fire, atmospheric phenomena (including seismic risk) and civil liability.

If the goods to be transported, stored and/or treated have a total value of more than 2,500 euros, the Customer will have the option of taking out private insurance to cover the excess value of the goods.

Once the removal is completed, the Customer must sign a copy of the inventory to the Carrier in order to give his agreement to the reception of all furniture, belongings and boxes that were the object of the removal. Once the Customer has received the goods and the service has been completed (in whole or in part, if applicable), the Customer will have a period of 48 hours to claim any damage to furniture, goods or packaging that may have been detected from the Transport. Once this period has elapsed, no claim will be accepted.

If the CUSTOMER requests the collection of his belongings directly at the premises, with a carrier other than the COMPANY, he must inform the person responsible for transportation of the obligation to check for possible damage before loading. Once everything has left the warehouse, the COMPANY is not responsible for future claims, understanding that they may arise from transportation other than the COMPANY.

The cancellation or postponement of the removal of furniture and belongings service at the request of the Customer with less than 72 working hours in advance will give rise to compensation in favor of the Transport Company in the amount of 90 euros (VAT INCLUDED) in the case of the initial collection of belongings of the customer. For other transport services, this compensation is fixed at the equivalent of the cost of the trip and the logistical resources that were made available to complete the necessary trip. If notice is given more than 72 working hours before the agreed date for commencement of removal, neither party will pay any compensation.

The execution of the service must be agreed at a time indicated by the Company. The Customer must be available at the address during this time, otherwise there will be a penalty of 20 euros after the first 20 minutes of waiting. After 50 minutes, the penalty will be 50 euros. If the Carrier is waiting and the customer does not answer the phone, a fee of 90 euros will be charged and the collection will be immediately canceled.

After contracting the service, the Customer may cancel and withdraw from the contract within a maximum period of 14 working days, with or without just cause, without any penalty, provided that the Service has notbeen performed. If the cancellation of the service occurs within 24 hours prior to the scheduled date for collection of the goods, the Company will be entitled to receive the cost of the trip, as well as the expenses incurred for the execution of the scheduled transfer, of which the Customer must have been previously informed.

In order to exercise the right of withdrawal, you must notify us by email at contacto@box2boxstorage.com of your decision to terminate the contract by means of an unequivocal statement.

You must attach a file to the email that includes the following information:

Any notice or other communication that one party must make to the other under or in relation to this contract will be made in writing by any means that proves both its content and its receipt by the indicated recipient. Any notification made in this way will take effect from the date of its receipt.

The applicable legislation applies to the omission, namely articles 366 and following of the Commercial Code and 1185 and following of the Civil Code. For the resolution of all disputes arising from the interpretation, validity and execution of the contract, the competence of the District Court of Lisbon is stipulated, with express waiver of any other.